Care should not become surveillance
Support records should help the next worker continue care. They should not expose unnecessary personal details, punish honesty, or make someone repeat their whole story.
Not legal advice
This is a public dignity and documentation guide. Follow your organization's privacy policies and applicable law for formal privacy decisions.Documentation principles
- Use initials or anonymous IDs when that is the local safer practice.
- Write only what is useful for support.
- Keep notes respectful, objective, and brief.
- Make follow-ups visible without overexposing the person.
- Keep reports separate from private notes where policy requires it.
Plain language for clients
What a worker can say
We may write a brief support note so the next worker knows what happened and what follow-up is needed. You do not have to share your whole story. You can ask what is being written.Worker tips
- Before writing, ask: will this help support the person next shift?
- Avoid speculation, labels, gossip, and details that are not needed for support.
- Record consent and follow-up clearly when advocacy or sharing is involved.
- If something feels sensitive, pause and ask a supervisor how to document it safely.
Sources
All sources accessed July 2, 2026. Service details change often — call first to confirm hours, intake, and availability before travelling.
- Privacy guidance — Office of the Privacy Commissioner of Canada
- Trauma-informed practice — Public Health Agency of Canada